Terms & Conditions

Last updated: 1 April 2026

These terms and conditions govern your use of the Brandor website and the services we provide. By using this website or engaging our services, you agree to these terms. If you do not agree, please do not use the site.

Note: These terms are written in plain English. Where a legal term has a specific meaning, we explain it. If anything is unclear, contact us before proceeding.

1. About Us

Brandor
A sole trader operating in England and Wales
Location: Bournemouth, Dorset, UK
Email: dominic@brandor.co.uk
Phone: 07488 376 993

2. Using This Website

  • This website is provided for general information about our business and services.
  • We make reasonable efforts to keep the content accurate and up to date, but we do not guarantee that everything on the site is complete, current, or free from errors.
  • You must not use this website in any way that is unlawful, harmful, or fraudulent.
  • We reserve the right to modify, suspend, or withdraw the website at any time without notice.

3. Our Services

3.1 Quotes and Estimates

  • Any quotes or estimates provided are valid for 30 days from the date issued, unless stated otherwise.
  • Quotes are based on the information you provide. If the actual scope of work differs from what was described, the price may change. We will discuss any changes with you before proceeding.
  • A quote is not a contract. A contract is formed when you accept the quote (in writing, by email, or verbally) and we confirm we can carry out the work.

3.2 Project Timelines

  • Once a project is confirmed, we will provide an estimated timeline for delivery.
  • Timelines depend on timely feedback and content from you. Delays in providing copy, images, or feedback may extend the delivery date.
  • If we need to adjust the timeline on our end, we will notify you as early as possible.

3.3 Payment

  • Payment terms will be agreed before work begins and confirmed on your invoice.
  • Unless otherwise agreed, a 50% deposit is required before work begins, with the remaining balance due on completion.
  • We accept payment by bank transfer and card payment.
  • Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate, plus a fixed recovery cost.

3.4 Revisions and Amendments

  • Each project tier includes a defined number of revision rounds as outlined on our pricing page.
  • Additional revisions beyond the agreed scope may be charged at our standard hourly rate, which we will confirm with you in advance.

3.5 Ownership and Handover

  • Once the project is complete and full payment has been received, all website files and assets created for your project are yours.
  • We do not retain control over your website or lock you into ongoing contracts. You are free to host, modify, or transfer your site as you choose.
  • Logo files and brand assets are delivered in all agreed formats upon completion.

3.6 Hosting and Domains

  • Where we assist with domain registration or hosting setup, the domain and hosting account remain your property. We register them in your name with your credentials.
  • We are not responsible for ongoing hosting fees, domain renewals, or third-party service charges unless a separate support agreement is in place.

4. Your Responsibilities

  • Provide accurate information when requesting quotes or services.
  • Supply content (text, images, logos) in a timely manner as agreed during the project.
  • Review and approve work at each stage within a reasonable timeframe.
  • Pay invoices on time and in accordance with agreed terms.

5. Limitation of Liability

  • Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
  • We are not liable for any indirect, consequential, or special losses arising from the use of this website or our services (including loss of profit, business, or data).
  • Our total liability for any claim arising from our services is limited to the total amount you paid for the specific service in question.
  • We are not responsible for delays or failures caused by events outside our reasonable control.

6. Intellectual Property

  • All content on this website (text, images, logos, design) is owned by Brandor or used with permission.
  • You may not copy, reproduce, or distribute any content from this website without our written permission.
  • Upon full payment, intellectual property for work created specifically for your project transfers to you, except for any pre-existing tools, code libraries, or frameworks we use across multiple projects.

7. Third-Party Links

This website may contain links to external websites. We are not responsible for the content, accuracy, or practices of those sites. Following a link does not imply endorsement.

8. Complaints

If you are unhappy with any aspect of our service:

  1. Contact us by email at dominic@brandor.co.uk or by phone at 07488 376 993.
  2. Describe the issue clearly and include any relevant details (dates, screenshots, invoice numbers).
  3. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 working days.
  4. If we cannot resolve the matter to your satisfaction, you may seek independent advice or pursue alternative dispute resolution.

9. Consumer Rights

If you are a consumer (acting outside your trade, business, or profession), your statutory rights under the Consumer Rights Act 2015 are not affected by these terms. These include your right to services carried out with reasonable care and skill, within a reasonable time, and at a reasonable price (where no price is agreed in advance).

10. Cancellation Rights (Consumers)

If you hire us at a distance (e.g. by phone, email, or through this website) and we have not yet begun work, you have the right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you ask us to begin work within the 14-day cancellation period, you agree to pay for any work completed up to the point of cancellation.

11. Data Protection

We process your personal data in accordance with our Privacy Policy. By engaging our services, you confirm you have read and understood how we handle your data.

12. Changes to These Terms

We may update these terms from time to time. The "last updated" date at the top of this page reflects the most recent version. Continued use of the website or our services after a change constitutes acceptance of the updated terms.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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